Introduction
At nextebook, we strive to ensure your complete satisfaction with your purchases. If you are not satisfied with your purchase, please review our Refund and Returns Policy below.
eBooks
Due to the nature of eBooks being instantly downloadable, we generally do not accept returns or refunds after the purchase is completed. However, we do offer refunds in the following cases:
- Technical Issues: If you encounter a technical issue that prevents you from downloading or opening the eBook, please contact us within 3 days of the purchase date. We will work to resolve the issue or provide a refund if no solution is possible.
- Incorrect Content: If there is an error in the eBook content (such as incorrect or incomplete content), please reach out to us within 3 days, of the purchase date. We will review the situation and take appropriate action, which may include offering a refund or exchanging the eBook.
Refund Process
If you are eligible for a refund based on the above policy, please follow these steps:
- Contact Us: Email us at fouadelmenyny10@gmail.com with your request details, including your order number and the issue you are experiencing.
- Review Request: We will review your refund request and respond within 3 days of receipt.
- Refund Issuance: If your refund request is approved, we will process the refund to the original payment method within 6-3 days of approval.
Changes to the Refund and Returns Policy
We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on our site and will take effect upon posting.
Contact Us
If you have any questions about this Refund and Returns Policy, please contact us at:
Email: fouadelmenyny10@gmail.com